Britta M. Moss, CPCU, SCLA, AIC-M is a Property & Casualty Claim Consultant and Expert Witness with nearly 25 years of experience in the insurance industry. She has been retained in both insurer defense and plaintiff cases in multiple states. Her key strengths include claim handling best practices, industry standards and coverage analysis. Britta brings a conscientious, objective, and detail-oriented approach to her analysis without losing sight of the big picture.
Britta is highly experienced in management of bad faith, extra-contractual and other E&O exposures. Her background includes property and casualty claims handling, supervision, training and management for a wide-range of personal and commercial lines exposures including: auto damage, homeowner losses, & commercial property; bodily injury, personal injury & property damage liability; commercial general liability; uninsured/underinsured motorists, medical payments, personal injury protection. Britta also has experience in a number of other areas, including: vendor management, surety bonds, class action management, claim system vetting and implementation, and project management.
After earning a Bachelor of Arts degree in Criminology from The Ohio State University, Britta began her claims career with State Auto Insurance Company in 1994 as a multi-line Claim Representative. She was promoted steadily through the front-line claim handling ranks to Senior Claim Representative in 1998. In 1999, Britta joined State Auto’s newly formed Central Claims Department as Lead Trainer and Supervisor. Over the next four years, she directed training activities for this quickly expanding department and supervised a claim handling unit.
In 2003, Britta accepted a Claim Examiner position and assumed responsibilities for litigated claims as well as large and/or complex claims for personal & commercial auto, homeowner, commercial general liability, and bad faith litigation. She earned a promotion to Senior Examiner in 2005.
In 2007, Britta was promoted to Corporate Claims Staff, then to Corporate Claim Manager in 2009. Britta’s Corporate responsibilities included management of Claim Examiners and General Adjusters for casualty claim litigation and large loss exposures. She was a member of the Large Loss Committee and State Auto’s Core Management Team.
Throughout her management-level tenure, Britta was also responsible for oversight of bad faith litigation and exposure, company-wide, for both property and casualty claims. She monitored frequency and severity and provided direction on strategy. She met regularly with General Counsel and was a member of the company’s Litigation Compliance and Disclosure Control Committee. She also served as liaison between State Auto and its E&O and Excess carriers to fulfill bordereaux and individual case reporting requirements. Britta successfully developed and implemented a National Coordinating Counsel program that drove efforts to ensure proper exposure monitoring, consistency of company position, and a pro-active approach for defense or settlement of bad faith claims in all of State Auto’s states of operation.
Prior to launching Highbanks Insurance Professionals with Chris A. Johnson for educational seminars and presentations in 2014, Britta began her independent career as a Professional Claim Consultant in 2012, providing support to law firms and insurers in the areas of bad faith claim review, coverage analysis, personal injury evaluation and negotiation, and claim auditing.
Britta has developed a keen sense of awareness and recognition of bad faith exposure, leading to successful resolution of many high-risk situations. Her strong technical and management background, combined with her objective approach and positive attitude, make Britta a respected and dependable resource.