Highbanks Insurance Professionals

Claim Consultants
We offer uniquely qualified claim consulting services with a focus on identification, minimization and control of bad faith, extra-contractual, and other volatile exposures.
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Expert Witness & Consultation

Britta M. Moss, CPCU, SCLA, AIC-M

Claim Consultant & Expert Witness
Britta is a graduate of The Ohio State University and 25-year veteran of the Property & Casualty insurance industry. Her professional claim experience ranges from front-line handling to corporate level management.
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Chris A. Johnson, JD

Claim Consultant & Expert Witness
Chris is a graduate of Ohio University, Eastern Kentucky University, and Capital University School of Law. He is celebrating over 25 years as a licensed attorney in Ohio, and over 30 years of experience in the insurance industry.
More about Chris
Case by case basis. Available for retention in both plaintiff and insurer defense cases, nationwide.

Examination of the entire claims-handling process, including: first notice of loss, investigation, coverage analysis, evaluation, negotiation and settlement, and standards of care for desk adjusters, field adjusters, claim supervisors and management.

We have a combined 50+ years experience in Claims, ranging from front-line claim handling through senior management positions. For more than half of our careers, we have been heavily involved in analyzing, managing and resolving bad faith exposures for super-regional and international carriers. We have successfully developed, implemented, supervised, and monitored organization level programs.

We are confident that our valuable, and relatively rare, skill-sets will complement and strengthen your claim department, agency, brokerage, TPA, or other business with in-house claim functions.

We also provide consultation services for law firms, including expert analysis and testimony in both plaintiff and defense matters.

Other Services

Claim Consultation & Training

In-House Claims Consultation and Training available on a wide range of topics and highly beneficial for any party touched by the claim process, including adjusters, agents, CSRs, underwriters, sales reps, and legal counsel.

Good faith claim handling, supervision and management, improvement of documentation skills & procedures, understanding & managing work environment pressures, maintaining credibility & mutual respect, managing corporate discovery demands, policy & procedure refinement.

Contact us to discuss your needs

Auditing

We have the flexibility to take on a wide range of audit projects, from complete claim portfolio reviews to focus audits.  We objectively review factors that are often difficult to assess at ground level: handling/management consistency, reserve adequacy, process efficiency & effectiveness, training needs, reporting gaps, and of course, bad faith, extra-contractual, and other volatile exposures.

Contact us about your audit project

Presentations

We’d be honored to be a part of your next meeting, seminar, or panel discussion. Best practices and standards of care in claims investigation, evaluation, negotiation, and settlement, what we see on both sides of the aisle as experts, and bad faith litigation trends.

Contact us to book a presentation

Past

All-Ohio Legal Forum Panelist, “Best Practices in Pre-Litigation Personal Injury Settlement Negotiations”
All-Ohio Legal Forum Panelist
Ohio State Bar Association, Cincinnati, OH
Presenter, “Insurer Perspective: Claims with Coverage Issues” Advanced Insurance Coverage Law Seminar
Presenter, Insurance Claims File Issues in Insurance Coverage & Bad Faith Actions Summit & Stark County Associations for Justice
North Canton, OH
Presenter, “P&C Claim Handling: Yesterday, Today and Tomorrow”
AAIMCo Annual Conference
San Antonio, TX
Presenter, “Behind the Scenes: Insurer View of Bad Faith Exposures”
Central Ohio Association for Justice Membership Dinner
Columbus, OH
Presenter, “Behind the Scenes: Insurer Claims Operations and Extra Contractual (Bad Faith Claim Exposures)”
Navigating Through Statutes, Insurance Policies, and Regulations The Ohio Association for Justice
Columbus, OH
Presenter, “The Proper Care and Feeding of Expert Witnesses in Insurance Bad Faith Litigation”
The Good, the Bad, and the Ugly: Ohio Insurance Bad Faith Law Cleveland Metropolitan Bar Association
Cleveland, OH
Moderator/Speaker, “Inside the Claim Evaluation Process”
Members Only Roundtable, Central Ohio Association for Justice
Columbus, OH